A good old claims adjuster with a ladder is better than a drone.
At least, Denver resident Michael Clark tends to think so.
Insurance firms in the area are now processing thousands of storm-related claims following foul weather in May, and many are contracting third party suppliers that use drones to inspect roofs.
But not all clients are happy, local news franchise CBS4 reports.
“New technologies are great, but they’re not always appropriate, you’re not going to replace someone with boots on the ground,” Clark said in the report.
Clark’s property near Lake Sloan sustained major roof damage from the May 08 storm, according to the report he received from the third party contractor. But Clark has qualms about its accuracy.
“The biggest issue with my roof is not the top layers, it’s the sub layers and the decking underneath the roof and you can’t see those from here,” he said.
While his roof was already inspected, Clark is not satisfied with the pace at which his claim is proceeding. He believes an actual human claims adjuster with a ladder would have done a better job than the drone.
“The drone was a failed attempt and let’s move forward and figure out how to do these things properly,” he concluded.
Related stories:
Loveland Innovations inks agreement with drone manufacturer
Businesses go Gaga for drones
