IVANS, a division of Applied Systems, has announced the release of its annual agency-insurer connectivity report. The report, 2020 Digital Connectivity Adoption Survey: 6 Key Trends, collected responses from more than 2,700 agents and insurers.
According to the report, both agents and insurers reported the highest demand for automated interface in the past six years.
Key findings of the report included:
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“This year’s annual agency-insurer connectivity report shows a promising increase in connectivity from agents and insurers, with even greater appetite to continue to bring the distribution channel closer together via technology,” said Reid Holzworth, CEO of IVANS Insurance Solutions. “While adoption has risen, there is still ample opportunity for agencies, MGAs and insurers to embrace technology and allow for greater transparency and collaboration between stakeholders, removing friction from the insurance sales and servicing process and creating collective value for the entire ecosystem.”